Stella JEM-1 Ivory
Stella JEM-1 Ivory
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Available:
In Stock
$77.00
$139.00
Returning an item
Please contact us prior to returning any item so that we may issue a Return Authorization number and provide you with complete return instructions. We will accept a return within 14 days of delivery receipt, as long as the product is returned to us undamaged and in new condition. We recommend that you purchase insurance and tracking for your rug before shipping it. If it arrives to us damaged, we will not be able to issue a refund for it, but will assist you in any way possible with filing an insurance claim. Rugs returned dirty or damaged due to insufficient packaging cannot be fully refunded. Custom and made to order items are not returnable.
In the rare event that your rug is damaged in transit to you, please refuse the item and contact us ASAP. If your item was damaged in transit and you were not home to refuse it, please save all the packaging material and notify us immediately.Â
If you have received and opened your item and determine it is defective or that you have received the incorrect item, we will facilitate a pick up and replacement of identical item. Occasionally, we will request pictures to help us determine and evaluate the extent of the damage. These can be simple digital pictures sent from your phone. We must be contacted with any of these issues within 48 hours of receiving an item.
If you have received and opened your item and determine it is defective or that you have received the incorrect item, we will facilitate a pick up and replacement of identical item. Occasionally, we will request pictures to help us determine and evaluate the extent of the damage. These can be simple digital pictures sent from your phone. We must be contacted with any of these issues within 48 hours of receiving an item.
Please open your rug carefully. If the original packaging material is in good condition, you may reuse it. Make sure all open/loose ends are securely sealed with packing tape. Make sure to remove any/all original packing labels before shipping your rug back to us. We highly recommend that you purchase insurance and tracking for any items you return. You may be responsible for any/all damages or losses occurring during return shipment. You are responsible for all return freight charges.
