RETURNS

At Rugimporters.com satisfaction is our #1 goal. We stand behind every rug we sell. Your satisfaction is completely guaranteed with our 30-Day Satisfaction Guarantee. If you are dissatisfied with your order for any reason, you can return your items for a prompt refund or exchange. Refunds for items returned within thirty days of the purchase date will be credited in the same form as the original payment type. Refunds for items returned more than thirty days after the purchase date will be in the form of a credit redeemable on your next purchase. The original shipping and handling charges are not refundable. 

Please Note: It can take up to 2-3 weeks for a credit to appear on your credit card or 4-6 weeks to receive a refund check

Clearance Items, personalized and custom-made items are, regretfully, non-returnable, unless there is damage or a defect in which case we will happily provide a replacement of the item you ordered.

Shipping costs on all returns going back to Rugimporters.com warehouse are the responsibility of the customer. Refused packages or packages not returned to the address below may result in a 20% service fee. We recommend that packages be sent back to us with UPS or FedEx Ground or any other carrier that can track and insure it's packages. Make sure to call or email us with the tracking number so that we can track the package for you and issue credit immediately upon arrival. Please be sure to completely wrap your returns in the original packaging or equivalent and please DO NOT apply tape to the actual rug(s) or fold the rug(s). Items that have been soiled or damaged may be refused or cause you to incur additional fees. We will not accept rugs that have been visibly damaged or soiled. No refunds will be given after 30 days. *

Returning a rug is as EASY as 1, 2, 3! (US Customers Only)

1. Call us toll-free on 1-866-859-rugs or email us at returns@rugimporters.com for your Return Authorization Numbers, RA#.

2. Wrap the rug(s) securely in the original packaging or the equivalent. Be sure to affix the RA# to the outside of the package.

3. Use the carrier of your choice to return the package(s) to the address below unless you are instructed otherwise.

Rugimporters.com
469 Route 17 South
Paramus, NJ 07652

Our friendly customer service representatives are available Monday through Saturday.

NOTES: Samples and catalogs may not be returned for credit. Custom sized rug orders may not be returned for credit. Rug pads/cushions that have been cut or trimmed may not be returned for credit.